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lumen app for over 50s daters but is it any good?
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2018/10/06 09:15am (Read 42,146 times)
its recently launched but only time will tell if its scammer free ..and feedback yet ??
tinder for seniors it is claimed
tinder for seniors it is claimed
7 7 Quote
2018/10/08 11:15am
terms and conditions shows no way to delete your profile
Frequently Asked Questions
Here you’ll find answers to some of the common questions about Lumen. If you’re still stuck, do please get in contact.
How do I join Lumen?
To be a member of the Lumen community, you must complete the registration process. This is designed to ensure that every user has a good quality profile and has proven they are who they say they are.
We understand that this takes a small time commitment, but we are committed to finding you the best matches, as well as providing a safe and enjoyable experience for all of our members.
I’m under 50 years old. Why can’t I use Lumen?
Our app is designed specifically for people over 50 to meet other singles of the same age.
While there are other services available which encourage ‘sugar daddy’ or ‘cougar’ relationships, this isn’t one of those apps. Once you turn 50 you are more than welcome to join our like-minded community.
Will people outside Lumen see my information?
Absolutely not. Your privacy is extremely important to us and we store all data on Lumen securely. For more information - see our Privacy Policy
Why do I have to enter my phone number or connect my Facebook?
By linking accounts to either Facebook or a specific phone, we ensure that people are not creating lots of accounts, and that there are no fake profiles. It also makes it easier for you to find and sign in to your account.
Why didn’t I receive the confirmation code?
Sometimes it takes up to 45 seconds for the text to come through. If it doesn't, please check the number is correct. Any abbreviation of the number is fine, i.e. with the country code (+44) or just starting with ‘0’. If you are still having problems please contact us: support@lumenapp.com
Should I put my real name?
Yes, definitely. Lumen is an honest space, and it’s important that you portray the real you to potential connections, to avoid awkward questions later. Remember, only people registered on Lumen will be able to see your details, so there’s no need to worry about putting your name up on the service.
What should I say in the ‘About me’ section?
We want to have people on the app - not just profiles! So use this section to help other Lumen members to understand your personality. You can talk about what is most important in your life and how you like to spend your time. What would be the kind of things you would tell someone on a first date? What would you want to know about other people in order to decide if you like them?
Why do I need to upload at least 3 photos?
We want all the profiles on Lumen to be good quality, and a part of that is showing other singles what you look like in real life. Think about it - if you met someone in a bar, or at an event, you’d know what they look like before you started talking. Our data shows that the more photos you include on your profile, the more likely someone is to send you a message.
What kind of photos should I upload?
A good quality photo is one where you are alone, and people can clearly see your face (so no sunglasses!). We require at least one photo like this, and we would recommend also including at least one photo where your full body is visible. Make sure you use recent images, which realistically represent you. We don’t mind if you add a few group photos or pictures which include your family, but every photo must have you in it, otherwise we will remove it.
Why has my photo been deleted?
If you don’t appear in one of your photos, or if it breaks the rules outlined in our Terms & Conditions, we will remove it from Lumen. We want to make sure profiles are of a high quality so people can easily find who they are looking for.
Why do I need to photo verify?
Every single member of Lumen has gone through ‘photo verification’. In this process, a member of our staff will compare the photos you have uploaded with a ‘selfie’ which you take during registration. This is to ensure that you do look like your photos and to prevent anyone creating fake profiles on our platform. Don’t worry - this selfie will never be visible to other members so you don’t need to be looking your best.
I’m having problems with photo verification, what do I do?
If your verification photo is rejected it might be due to the following reasons:
Your face is not clearly visible.
The entire gesture is not shown in the photo you take.
The photo is too dark, too light or too blurry.
The gesture doesn't match the gesture we showed you in our example.
Please contact us on support@lumenapp.com if you are unable to pass the photo verification and none of the above reasons apply.
What does the coloured dot next to a member’s name mean?
Coloured dots inside your connections menu indicate the online status of the user. Green dot means that the person is now online, and orange dot means the person was online recently. You can't change your profile status from green to orange yourself as this happens automatically.
Can I change my location?
Your location is generated automatically by your phone, so it cannot be altered.
Where can I report abusive behaviour?
If you find someone’s behaviour towards you or their language abusive, please let us know by clicking on the icon in the top right corner on their profile page, select 'Report' and choose the reason.
How can I block a user?
To block a user, please visit their profile, select the icon in the top right corner of their profile and select 'Block'. Please note that blocking a user will stop their messages from reaching you, but the user will still be able to view your profile.
Frequently Asked Questions
Here you’ll find answers to some of the common questions about Lumen. If you’re still stuck, do please get in contact.
How do I join Lumen?
To be a member of the Lumen community, you must complete the registration process. This is designed to ensure that every user has a good quality profile and has proven they are who they say they are.
We understand that this takes a small time commitment, but we are committed to finding you the best matches, as well as providing a safe and enjoyable experience for all of our members.
I’m under 50 years old. Why can’t I use Lumen?
Our app is designed specifically for people over 50 to meet other singles of the same age.
While there are other services available which encourage ‘sugar daddy’ or ‘cougar’ relationships, this isn’t one of those apps. Once you turn 50 you are more than welcome to join our like-minded community.
Will people outside Lumen see my information?
Absolutely not. Your privacy is extremely important to us and we store all data on Lumen securely. For more information - see our Privacy Policy
Why do I have to enter my phone number or connect my Facebook?
By linking accounts to either Facebook or a specific phone, we ensure that people are not creating lots of accounts, and that there are no fake profiles. It also makes it easier for you to find and sign in to your account.
Why didn’t I receive the confirmation code?
Sometimes it takes up to 45 seconds for the text to come through. If it doesn't, please check the number is correct. Any abbreviation of the number is fine, i.e. with the country code (+44) or just starting with ‘0’. If you are still having problems please contact us: support@lumenapp.com
Should I put my real name?
Yes, definitely. Lumen is an honest space, and it’s important that you portray the real you to potential connections, to avoid awkward questions later. Remember, only people registered on Lumen will be able to see your details, so there’s no need to worry about putting your name up on the service.
What should I say in the ‘About me’ section?
We want to have people on the app - not just profiles! So use this section to help other Lumen members to understand your personality. You can talk about what is most important in your life and how you like to spend your time. What would be the kind of things you would tell someone on a first date? What would you want to know about other people in order to decide if you like them?
Why do I need to upload at least 3 photos?
We want all the profiles on Lumen to be good quality, and a part of that is showing other singles what you look like in real life. Think about it - if you met someone in a bar, or at an event, you’d know what they look like before you started talking. Our data shows that the more photos you include on your profile, the more likely someone is to send you a message.
What kind of photos should I upload?
A good quality photo is one where you are alone, and people can clearly see your face (so no sunglasses!). We require at least one photo like this, and we would recommend also including at least one photo where your full body is visible. Make sure you use recent images, which realistically represent you. We don’t mind if you add a few group photos or pictures which include your family, but every photo must have you in it, otherwise we will remove it.
Why has my photo been deleted?
If you don’t appear in one of your photos, or if it breaks the rules outlined in our Terms & Conditions, we will remove it from Lumen. We want to make sure profiles are of a high quality so people can easily find who they are looking for.
Why do I need to photo verify?
Every single member of Lumen has gone through ‘photo verification’. In this process, a member of our staff will compare the photos you have uploaded with a ‘selfie’ which you take during registration. This is to ensure that you do look like your photos and to prevent anyone creating fake profiles on our platform. Don’t worry - this selfie will never be visible to other members so you don’t need to be looking your best.
I’m having problems with photo verification, what do I do?
If your verification photo is rejected it might be due to the following reasons:
Your face is not clearly visible.
The entire gesture is not shown in the photo you take.
The photo is too dark, too light or too blurry.
The gesture doesn't match the gesture we showed you in our example.
Please contact us on support@lumenapp.com if you are unable to pass the photo verification and none of the above reasons apply.
What does the coloured dot next to a member’s name mean?
Coloured dots inside your connections menu indicate the online status of the user. Green dot means that the person is now online, and orange dot means the person was online recently. You can't change your profile status from green to orange yourself as this happens automatically.
Can I change my location?
Your location is generated automatically by your phone, so it cannot be altered.
Where can I report abusive behaviour?
If you find someone’s behaviour towards you or their language abusive, please let us know by clicking on the icon in the top right corner on their profile page, select 'Report' and choose the reason.
How can I block a user?
To block a user, please visit their profile, select the icon in the top right corner of their profile and select 'Block'. Please note that blocking a user will stop their messages from reaching you, but the user will still be able to view your profile.
7 8 Quote
2018/10/10 05:45am
i emailed them to ask how if i want to delete my account and photos and if there are any fees but didnt receive a reply or explanation...
8 7 Quote
2018/11/15 06:45am
Joined Lumen recently and was promised that messages sent to women will be answer and replied within 72 hour , this did not happen.
So i sent email to ask why , and they reply a basic message all is fine with my membership.
Then recieved a second email that followed say that members have reported that my profile is inacurate and they are now blocking me. ???????
Strange behaviour from Lumen to be rudly acting in this way.
May be the answer is more the fact that they were trying to sell me paid upgraded membership which i was not keen to do so when there promises were broken, about replies within 72 hours as a selling point.
So i sent email to ask why , and they reply a basic message all is fine with my membership.
Then recieved a second email that followed say that members have reported that my profile is inacurate and they are now blocking me. ???????
Strange behaviour from Lumen to be rudly acting in this way.
May be the answer is more the fact that they were trying to sell me paid upgraded membership which i was not keen to do so when there promises were broken, about replies within 72 hours as a selling point.
12 7 Quote
2018/11/16 07:18am
you cant find out how many potential women are in your area and they dont appear to know when i asked them so i didnt complete membership ..as i fear another useless dating site with all my details and later demands for CC details
6 8 Quote
2019/01/21 10:58am
Quote by: Anonymous
its recently launched but only time will tell if its scammer free ..and feedback yet ??
tinder for seniors it is claimed
Hey there, we take user safety very seriously, we photo verify every single one of our users to prevent fake profiles and scammers.
8 5 Quote
2019/01/21 11:02am
Quote by: Anonymous
i emailed them to ask how if i want to delete my account and photos and if there are any fees but didnt receive a reply or explanation...
Hey there, I'm sorry to hear this, we aim to respond to every email within 12 hours! Please can you check that you entered your contact email address correctly - so that we could get back to you? Please try email us again at support@lumenapp.com and if still unsuccessful you can contact us on Facebook.
You can delete your profile from the settings page and Lumen is free to use. You can start six conversations every day and view any profile within Discover.
6 1 Quote
2019/01/21 11:07am
Quote by: Anonymous
Joined Lumen recently and was promised that messages sent to women will be answer and replied within 72 hour , this did not happen.
So i sent email to ask why , and they reply a basic message all is fine with my membership.
Then recieved a second email that followed say that members have reported that my profile is inacurate and they are now blocking me. ???????
Strange behaviour from Lumen to be rudly acting in this way.
May be the answer is more the fact that they were trying to sell me paid upgraded membership which i was not keen to do so when there promises were broken, about replies within 72 hours as a selling point.
Hey there, we do not promise that all messages will be answered and replied to within 72 hours. We give users a 72 hour time frame to respond to the initial message to help prevent users not replying to others and just collecting messages.
We investigate every report before making a decision like this. We would never arbitrarily block a user from our platform, and we take matters like these very seriously. If you would like us to look into this please contact us at support@lumenapp.com and we will be happy to do so.
10 8 Quote
2019/01/21 11:11am
Quote by: Anonymous
you cant find out how many potential women are in your area and they dont appear to know when i asked them so i didnt complete membership ..as i fear another useless dating site with all my details and later demands for CC details
Hey there, we have over 200,000 members on Lumen and over 3000 joining every single day - we really hope you will meet someone special. The privacy of our users is so important to us and we would never breach this. We also do not ask you to pay later, you can use Lumen for free as long as you so wish. I hope this helps!
11 8 Quote
2019/01/22 10:20pm
I get tired of being the iniator...Lumen will send a message at night saying you have 6 free conversations. Then when you swipe looking, you have to go through all profiles from close to home to hundreds of miles away before getting back to the ones close by. You are supposed to submit 3 photos.. so many have only one and hardly anything about them I guess this is why it’s a free app
8 9 Quote
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